🔄 7-Day Hassle-Free Refund Policy

We stand behind the quality of our kiln-dried firewood and our delivery service. If you’re not 100% satisfied with your order, we’ll make it right.

✅ How It Works

7 Days to Decide: You have 7 calendar days from the date of delivery to request a refund.

No Questions Asked: If you’re unhappy for any reason, simply let us know — we won’t hassle you with long forms or back-and-forth.

Full Refund or Exchange: Choose a full refund back to your original payment method, or exchange your firewood for a replacement order.

📦 Conditions

Firewood must be unused and in reasonable condition.

Refunds apply to the firewood cost; delivery and stacking service fees are non-refundable once completed.

Exchanges are subject to availability.

📝 How to Request a Refund

Email us at support@llamawood.com within 7 days of delivery.

Provide your order number and a brief reason (optional, but helps us improve).

We’ll confirm your request and process your refund or schedule your exchange.

⚡ Our Promise

We want every fire you build to start with confidence. If your first experience isn’t everything you hoped for, we’ll take the wood back — no hassle, no stress.